See a video intro to the set of magazines I wrote earlier this year that capture everything that the LIKE! project has learned about accelerating innovation and building capacity by developing ‘innovation cultures’.
I developed the ‘LIKE Cycle’ as an iterative model for capacity development and innovation that builds upon everything we’ve learned delivering the LIKE! project. The LIKE Cycle is a both a pathway for individual and organisational skills development, and a roadmap for service innovation and development.
There’s a real expectation that cities and municipalities will be innovative – almost by default. Innovation requires skilled staff and a flexible organisation, so Like! explored ways to develop organisations to embed innovation in how they work and in how they design and improve services.
LIKE’s Smarter Services work developed new ways of working with citizens and service users to use data and information to complement efforts to co-design better services. There were three themes: 1) Data for Smarter services, 2) Local services, and 3) Channel and content strategies
LIKE! has been developing new ways for cities and communities to use data – to design and deliver better services, and to make better policy decisions for communities.
The ‘Creating Digital DNA’ work in LIKE! has focused on 3 areas: 1) Digital dashboards, 2) Local data for local services, and 3) the Internet of things (IoT).
Learn how BLING (Blockchain in Government) plans to accelerate and de-risk the development and deployment of blockchain-enabled e-services in the North Sea Region of Europe.
BLING – BLockchain in Government – is a €5M collaboration of 13 organisations – governments, cities and universities – who are exploring how governments can use blockchain to enable the next generation of smart services.
Creating A ‘Digital Innovation Culture’ – A New Way To Increase Local Innovation Capacity Developed For The Like! Project
Like! is a €4.2M Interreg Vb project that is developing a ‘local innovation culture’ approach to address the underlying capacity issues that are hampering the improvement of e-government and e-services.
Like! aims to significantly enhance the capacity of the public sector to facilitate and deliver innovation, resulting in the development of a wide range of services using innovative solutions to deliver better public services.
Like! is a €4.2M Interreg Vb project that I set up in 2016 to stimulate innovation in the public sector, and to deliver new solutions that improved public services.
I spent three years managing the Smart Cities Academic Network, which was set up to provide support to the Smart Cities Project. This case study summarises the SCAN approach and identifies the key outcomes.
Smart Cities prioritised improving customer services, adopting user profiling in service design/deliver, and exploring the potential of wireless services.
The project used a combination of co-design, targeted academic research, and mainstreaming/public engagement approaches to deliver high-impact and high-profile results that were used to make cities smarter across Europe.