Articles, Case-Studies and Resources: How Effective Are Fake Amazon Reviews?
Amazon is increasingly plagued by fake reviews and scams – this article in The Economist shows how sellers game Amazon.
Coronavirus, Retailing, The High Street, And The Charity Shop
Charity stores are an important part of UK High Streets – but a combination of collapsing footfall, higher costs, and the shift to online shopping all threaten the sector.
Retail Change And The End Of The House Of Fraser
It seems that we’re watching the death throes of the House of Fraser – or at least of the House of Fraser brand. How much of this is a sign of the broader changes in retailing, and how much is the story of a poorly managed brand?
What Do 7,000 Job Losses At M&S Mean For The High Street?
Marks and Spencers have announced seven thousand job losses. What does this mean for M&S and retailing more generally?
Coronavirus And The City – Landlords Vs. Retailers: Apple UK Asks Landlords For Substantial Rent Cuts
Apple UK has allegedly asked UK landlords for substantial rent cuts. In an environment where the value of retail space is a fraction of what it was 6 months ago, should we be surprised?
Where’s The Shift To Urban Cycling Post Covid-19?
The main thing stopping a significant shift towards urban cycling isn’t a lack of desire -it’s a lack of bicycles.
Covid-19: The 3 Types Of Post-lockdown Retailers
Now that retailing in the UK is starting to open up, we can break retailers into three groups – two you should support and one you should avoid.
How Scottish Local Authorities Are Spending £30M In ‘Spaces For People’ Funding
We are starting to see some v. small changes in how transportation is changing in Covid-19 Scotland thanks to Spaces for People. What we don’t know (yet) is how much of the funding is going to benefit pedestrians/walkers.
See The LIKE! Magazine Video Introducing Our Work On ‘innovation Cultures’
See a video intro to the set of magazines I wrote earlier this year that capture everything that the LIKE! project has learned about accelerating innovation and building capacity by developing ‘innovation cultures’.
The Like! Cycle – A New Model For Building Sustainable Innovation Cultures
I developed the ‘LIKE Cycle’ as an iterative model for capacity development and innovation that builds upon everything we’ve learned delivering the LIKE! project. The LIKE Cycle is a both a pathway for individual and organisational skills development, and a roadmap for service innovation and development.
Developing A Local Digital Innovation Culture – Learning From The Like! Project
There’s a real expectation that cities and municipalities will be innovative – almost by default. Innovation requires skilled staff and a flexible organisation, so Like! explored ways to develop organisations to embed innovation in how they work and in how they design and improve services.
Developing And Delivering Smarter Services – Learning From The Like! Project
LIKE’s Smarter Services work developed new ways of working with citizens and service users to use data and information to complement efforts to co-design better services. There were three themes: 1) Data for Smarter services, 2) Local services, and 3) Channel and content strategies