Services:
I have extensive experience working in the Smart Cities area. I spent 3 years leading the international research network that supported the Smart Cities Project, and have spent most of this decade working on e-government and innovation programmes that explore how to use data more efficiently and effectively. Read more
Over the last decade I've developed and delivered over €15M of European projects from Like, Bling, and Smart Cities covering innovation, e-services, e-government, change management, and capacity development. See my project portfolio and find out how I can help you with proposal development and project delivery. Read more
Do you need someone who can help tell your story for you? Who can pull together all the things you’ve done in a coherent, accessible form? Need a strategy to pull together the work you’ve done so you can highlight the impact you’ve had? I can help you develop and deliver content strategies, and I Read more
I build innovation programmes and provide comprehensive innovation support to organisations looking to change. Over the last 15 years’ I’ve set up and delivered more than £50M of large-scale innovation programmes in the UK and Europe. I work at the intersection of data, innovation, organisational/process change, and service delivery. Read more
You can follow dere-street in a couple of places: Follow dere-street on LinkedIn You can follow both dere-street services and Dave Fitch. I also manage the Smart Cities and Edinburgh Entrepreneurs groups on LinkedIn. Read more
Project results:
I have extensive experience working on Smart Cities - with a particular emphasis on accelerating innovation and the adoption of new technologies and new ways of working.
Articles, case studies and resources:
I spent three years managing the Smart Cities Academic Network, which was set up to provide support to the Smart Cities Project. This case study summarises the SCAN approach and identifies the key outcomes.
Smart Cities prioritised improving customer services, adopting user profiling in service design/deliver, and exploring the potential of wireless services.
The project used a combination of co-design, targeted academic research, and mainstreaming/public engagement approaches to deliver high-impact and high-profile results that were used to make cities smarter across Europe.
The Smart Cities project brought together local authorities and academic partners from 13 cities in the North Sea region to develop and deliver better, more customer-focused electronic services. This booklet is a whistle-stop tour of the main findings and conclusions
E-government requires e-services, delivered by automated business processes and supported by information and communication technologies (ICT). The design and delivery of these services can be clarified and supported by using business architectures, information systems architectures, and technology architectures – along with the design and organisational processes used to produce these frameworks.
The Common Process Model has been developed to help you identify, measure and improve the performance of business processes.
8 case studies on how cities in northern Europe have developed their web sites, plus a comprehensive overview of different approaches to city website development.
Geographical Information Systems can be used by cities in a range of ways to deliver smarter services – these are the key lessons from the Smart Cities Project.
Co-design brings stakeholders – customers, clients, service users, citizens – into the service design process. It is a move towards user-led process design, and should lead to a user-led approach to service delivery.
This report brings together in-depth examples of co-design at work in the development of Smart Cities.
Part of an interview I did for Urban Realm magazine on Smart Cities following Glasgow’s designation as a ‘Smart City’, covering how UK cities use information, how they’ll change service delivery, and the importance of Smart Citizens.
I’ll be speaking at the 2012 PPA Digital Publishing Conference on Wednesday 26 September in London. The conference theme is ‘Into the Future’, and I’ll be exploring some of the opportunities surrounding the smart cities initiatives for providers of digital data services.
LIKE! supported the development of local ‘innovation cultures’ in cities across Europe. Our content strategy pulled together the findings and key lessons learned into a set of 4 magazines. Learn why we took this approach
With a focus on making content accessible to a wide audience, the magazines covered key themes and showcased the value of international collaborations within the project.
LIKE’s Smarter Services work developed new ways of working with citizens and service users to use data and information to complement efforts to co-design better services. There were three themes: 1) Data for Smarter services, 2) Local services, and 3) Channel and content strategies