I have extensive experience working on Smart Cities – I spent 3 years leading the international research network that supported the Smart Cities Project, and have spent most of this decade developing innovation programmes that explore how cities and governments can use data more efficiently and effectively.
e-government and e-services
I have set up and supported a number of innovation projects that explore how cities can develop and deliver better e-government that use new approaches to service delivery and which leverage data more effectively to deliver better services for citizens. Key things we’ve delivered are work on customer profiling and service (re)design, on channel choice and new service delivery models, and on process models and process change.
I’ve developed a range of successful funding proposals – including OpeningUP, Like! and BLING – to providing ongoing delivery support to smart city projects, and to delivering public presentations and articles on Smart Cities.
Please join our Smart Cities group on LinkedIn – with almost 7,000 members it’s a great resource.