Articles, Case-Studies and Resources: Posts from dere-street on innovation, on programme management, on research management, on cities and Smart Cities, on retailing, and on European projects.
You can also jump directly to the Case Study archive, or the Resources archive.
The Smart Cities project brought together local authorities and academic partners from 13 cities in the North Sea region to develop and deliver better, more customer-focused electronic services. This booklet is a whistle-stop tour of the main findings and conclusions
Cities are working hard to become more customer-driven, and to change how they deliver services to respond better to their customers’ demands. This guide is an introduction to creating a customer contact centre, part of a broader shift in channel and service delivery strategies.
Customer Profiling and Customer Insight are key tools for cities to use to deliver better, more targeted and more effective services. This guide explains how to use these techniques.
E-government requires e-services, delivered by automated business processes and supported by information and communication technologies (ICT). The design and delivery of these services can be clarified and supported by using business architectures, information systems architectures, and technology architectures – along with the design and organisational processes used to produce these frameworks.
The Common Process Model has been developed to help you identify, measure and improve the performance of business processes.
8 case studies on how cities in northern Europe have developed their web sites, plus a comprehensive overview of different approaches to city website development.
Geographical Information Systems can be used by cities in a range of ways to deliver smarter services – these are the key lessons from the Smart Cities Project.
Co-design brings stakeholders – customers, clients, service users, citizens – into the service design process. It is a move towards user-led process design, and should lead to a user-led approach to service delivery.
This report brings together in-depth examples of co-design at work in the development of Smart Cities.
The Smart Cities Academic Network developed a systemic, accessible approach to knowledge production and dissemination that was designed to accelerate the development of e-services and e-government in Europe.
Six things that I think will shape what the city of the future will look like: the shape of the city today, energy & efficiency, place and space, retailing, neighbourhoods and authenticity.
This is a bibliography of resources and articles that focus on modernity and post-modernity and place – some cover consumption/specific places.
This is a bibliography of the key historical documents that help explain why retailing in Edinburgh’s city centre looks like it does today.