LIKE! has been developing new ways for cities and communities to use data – to design and deliver better services, and to make better policy decisions for communities.
The ‘Creating Digital DNA’ work in LIKE! has focused on 3 areas: 1) Digital dashboards, 2) Local data for local services, and 3) the Internet of things (IoT).
Like! aims to significantly enhance the capacity of the public sector to facilitate and deliver innovation, resulting in the development of a wide range of services using innovative solutions to deliver better public services.
I spent three years managing the Smart Cities Academic Network, which was set up to provide support to the Smart Cities Project. This case study summarises the SCAN approach and identifies the key outcomes.
The Smart Cities project brought together 13 cities and universities from the North Sea region of Europe to share ideas and pilot initiatives to make their cities smarter.
Cities are working hard to become more customer-driven, and to change how they deliver services to respond better to their customers’ demands. This guide is an introduction to creating a customer contact centre, part of a broader shift in channel and service delivery strategies.
Customer Insight – working to use data and evidence to better understand citizens and communities – is a key tool for municipalities to use if they want to deliver better, more targeted and more effective services to communities and citizens. This guide explains how to use these techniques.