Introducing Speak UP – Developing Better Tools For Citizen Engagement
Speak Up is the 4th Interreg project I’ve developed. 12 partners across 6 countries will work to build better ways for citizens and governments to work together.
More search results for 'smart'
Jump to search results for services, projects, and articles and case studies.
Articles, case studies and resources:
Creating A Content Strategy To Support The Development Of Local Digital Innovation Cultures In Cities Across Europe – Learning From Like!
LIKE! supported the development of local ‘innovation cultures’ in cities across Europe. Our content strategy pulled together the findings and key lessons learned into a set of 4 magazines. Learn why we took this approach
With a focus on making content accessible to a wide audience, the magazines covered key themes and showcased the value of international collaborations within the project.
The Like! Cycle – A New Model For Building Sustainable Innovation Cultures
I developed the ‘LIKE Cycle’ as an iterative model for capacity development and innovation that builds upon everything we’ve learned delivering the LIKE! project. The LIKE Cycle is a both a pathway for individual and organisational skills development, and a roadmap for service innovation and development.
Developing A Digital Innovation Culture – Learning From The Like! Project
There’s a real expectation that cities and municipalities will be innovative – almost by default. Innovation requires skilled staff and a flexible organisation, so Like! explored ways to develop organisations to embed innovation in how they work and in how they design and improve services.
Creating Digital DNA For Cities And Neighbourhoods – Learning From The Like! Project
LIKE! has been developing new ways for cities and communities to use data – to design and deliver better services, and to make better policy decisions for communities.
The ‘Creating Digital DNA’ work in LIKE! has focused on 3 areas: 1) Digital dashboards, 2) Local data for local services, and 3) the Internet of things (IoT).
The BLING Approach To Enabling Blockchain In Government
Learn how BLING (Blockchain in Government) plans to accelerate and de-risk the development and deployment of blockchain-enabled e-services in the North Sea Region of Europe.
Introducing BLING – BLockchain IN Government
BLING – BLockchain in Government – is a €5M collaboration of 13 organisations – governments, cities and universities – who are exploring how governments can use blockchain to enable the next generation of smart services.
Creating A ‘Digital Innovation Culture’ – A New Way To Increase Local Innovation Capacity Developed For The Like! Project
Like! is a €4.2M Interreg Vb project that is developing a ‘local innovation culture’ approach to address the underlying capacity issues that are hampering the improvement of e-government and e-services.
Like! – Building A Digital Innovation Culture
Like! aims to significantly enhance the capacity of the public sector to facilitate and deliver innovation, resulting in the development of a wide range of services using innovative solutions to deliver better public services.
Introducing LIKE! – Building Local Digital Innovation Cultures
Like! is a €4.2M Interreg Vb project that I set up in 2016 to stimulate innovation in the public sector, and to deliver new solutions that improved public services.
Creating Customer Contact Centres
Cities are working hard to become more customer-driven, and to change how they deliver services to respond better to their customers’ demands. This guide is an introduction to creating a customer contact centre, part of a broader shift in channel and service delivery strategies.
Introducing The Customer Profiling, Customer Insight, And Service Design Guide
Customer Profiling and Customer Insight are key tools for cities to use to deliver better, more targeted and more effective services. This guide explains how to use these techniques.