Rethinking Relationship Management: A New Approach For Success
On February 28th 2024 I’ll be talking on a panel organised by Fluido on recombinant management – re-thinking how platforms, people and processes work.
Articles and case studies:
Exploring How To Link Innovation, Partnerships And Platforms
In this podcast with fluido I talk about how innovation is enabled by a combination of people, processes, and technology.
Introducing Speak UP – Developing Better Tools For Citizen Engagement
Speak Up is the 4th Interreg project I’ve developed. 12 partners across 6 countries will work to build better ways for citizens and governments to work together.
Introducing The Blockchain Book – Lessons From ‘Blockchain In Government’
In 2023 I wrote The Blockchain Book, bringing together learning from 24 pilots, proof of concepts, and use cases from the ‘Blockchain in Government’ project to show how the next generation of government services will be enabled by blockchain.
How Effective Are Fake Amazon Reviews?
Amazon is increasingly plagued by fake reviews and scams – this article in The Economist shows how sellers game Amazon.
Coronavirus, Retailing, The High Street, And The Charity Shop
Charity stores are an important part of UK High Streets – but a combination of collapsing footfall, higher costs, and the shift to online shopping all threaten the sector.
Retail Change And The End Of The House Of Fraser
It seems that we’re watching the death throes of the House of Fraser – or at least of the House of Fraser brand. How much of this is a sign of the broader changes in retailing, and how much is the story of a poorly managed brand?
What Do 7,000 Job Losses At M&S Mean For The High Street?
Marks and Spencers have announced seven thousand job losses. What does this mean for M&S and retailing more generally?
Coronavirus And The City – Landlords Vs. Retailers: Apple UK Asks Landlords For Substantial Rent Cuts
Apple UK has allegedly asked UK landlords for substantial rent cuts. In an environment where the value of retail space is a fraction of what it was 6 months ago, should we be surprised?
Where’s The Shift To Urban Cycling Post Covid-19?
The main thing stopping a significant shift towards urban cycling isn’t a lack of desire -it’s a lack of bicycles.
Covid-19: The 3 Types Of Post-lockdown Retailers
Now that retailing in the UK is starting to open up, we can break retailers into three groups – two you should support and one you should avoid.
How Scottish Local Authorities Are Spending £30M In ‘Spaces For People’ Funding
We are starting to see some v. small changes in how transportation is changing in Covid-19 Scotland thanks to Spaces for People. What we don’t know (yet) is how much of the funding is going to benefit pedestrians/walkers.