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Programme Design and ManagementArticles and case studies - page 2 
Like! aims to significantly enhance the capacity of the public sector to facilitate and deliver innovation, resulting in the development of a wide range of services using innovative solutions to deliver better public services.
Like! is a €4.2M Interreg Vb project that I set up in 2016 to stimulate innovation in the public sector, and to deliver new solutions that improved public services.
I spent three years managing the Smart Cities Academic Network, which was set up to provide support to the Smart Cities Project. This case study summarises the SCAN approach and identifies the key outcomes.
Smart Cities prioritised improving customer services, adopting user profiling in service design/deliver, and exploring the potential of wireless services.
The project used a combination of co-design, targeted academic research, and mainstreaming/public engagement approaches to deliver high-impact and high-profile results that were used to make cities smarter across Europe.
The Smart Cities project brought together local authorities and academic partners from 13 cities in the North Sea region to develop and deliver better, more customer-focused electronic services. This booklet is a whistle-stop tour of the main findings and conclusions
The Common Process Model has been developed to help you identify, measure and improve the performance of business processes.
Geographical Information Systems can be used by cities in a range of ways to deliver smarter services – these are the key lessons from the Smart Cities Project.
The Smart Cities Academic Network developed a systemic, accessible approach to knowledge production and dissemination that was designed to accelerate the development of e-services and e-government in Europe.
OpeningUp looked at how governments could use social media to deliver better services, and how to leverage the potential of open data to deliver better targeted and more effective services.