Articles and case studies - page 2

The Smart Cities Approach To Developing Better E-government

'The Smart Cities approach to developing better e-government'

Smart Cities prioritised improving customer services, adopting user profiling in service design/deliver, and exploring the potential of wireless services.

The project used a combination of co-design, targeted academic research, and mainstreaming/public engagement approaches to deliver high-impact and high-profile results that were used to make cities smarter across Europe.

Co-design In Smart Cities – A Smart Cities Resource

'Co-design in Smart Cities – a Smart Cities resource'

Co-design brings stakeholders – customers, clients, service users, citizens – into the service design process. It is a move towards user-led process design, and should lead to a user-led approach to service delivery.

This report brings together in-depth examples of co-design at work in the development of Smart Cities.