Articles, case studies and resources:
LIKE! has been developing new ways for cities and communities to use data – to design and deliver better services, and to make better policy decisions for communities.
The ‘Creating Digital DNA’ work in LIKE! has focused on 3 areas: 1) Digital dashboards, 2) Local data for local services, and 3) the Internet of things (IoT).
The Smart Cities Academic Network developed a systemic, accessible approach to knowledge production and dissemination that was designed to accelerate the development of e-services and e-government in Europe.
Cities are working hard to become more customer-driven, and to change how they deliver services to respond better to their customers’ demands. This guide is an introduction to creating a customer contact centre, part of a broader shift in channel and service delivery strategies.
Speak Up is the 4th Interreg project I’ve developed. 12 partners across 6 countries will work to build better ways for citizens and governments to work together.
I developed the ‘LIKE Cycle’ as an iterative model for capacity development and innovation that builds upon everything we’ve learned delivering the LIKE! project. The LIKE Cycle is a both a pathway for individual and organisational skills development, and a roadmap for service innovation and development.
There’s a real expectation that cities and municipalities will be innovative – almost by default. Innovation requires skilled staff and a flexible organisation, so Like! explored ways to develop organisations to embed innovation in how they work and in how they design and improve services.
BLING – BLockchain in Government – is a €5M collaboration of 13 organisations – governments, cities and universities – who are exploring how governments can use blockchain to enable the next generation of smart services.
Like! is a €4.2M Interreg Vb project that is developing a ‘local innovation culture’ approach to address the underlying capacity issues that are hampering the improvement of e-government and e-services.
Like! aims to significantly enhance the capacity of the public sector to facilitate and deliver innovation, resulting in the development of a wide range of services using innovative solutions to deliver better public services.
Like! is a €4.2M Interreg Vb project that I set up in 2016 to stimulate innovation in the public sector, and to deliver new solutions that improved public services.
Customer Profiling and Customer Insight are key tools for cities to use to deliver better, more targeted and more effective services. This guide explains how to use these techniques.
Interesting article on the future of Towns and Cities in the Drum Magazine – and I don’t just say that because I’m quoted in it! A couple of key talking points on future cities: The Future city will look a lot like the current city It will be a lot more efficient – in many