Articles, case studies and resources:
I’ll be speaking at the 2012 PPA Digital Publishing Conference on Wednesday 26 September in London. The conference theme is ‘Into the Future’, and I’ll be exploring some of the opportunities surrounding the smart cities initiatives for providers of digital data services.
In this podcast with fluido I talk about how innovation is enabled by a combination of people, processes, and technology.
Speak Up is the 4th Interreg project I’ve developed. 12 partners across 6 countries will work to build better ways for citizens and governments to work together.
The main thing stopping a significant shift towards urban cycling isn’t a lack of desire -it’s a lack of bicycles.
I developed the ‘LIKE Cycle’ as an iterative model for capacity development and innovation that builds upon everything we’ve learned delivering the LIKE! project. The LIKE Cycle is a both a pathway for individual and organisational skills development, and a roadmap for service innovation and development.
There’s a real expectation that cities and municipalities will be innovative – almost by default. Innovation requires skilled staff and a flexible organisation, so Like! explored ways to develop organisations to embed innovation in how they work and in how they design and improve services.
LIKE’s Smarter Services work developed new ways of working with citizens and service users to use data and information to complement efforts to co-design better services. There were three themes: 1) Data for Smarter services, 2) Local services, and 3) Channel and content strategies
BLING – BLockchain in Government – is a €5M collaboration of 13 organisations – governments, cities and universities – who are exploring how governments can use blockchain to enable the next generation of smart services.
Like! is a €4.2M Interreg Vb project that is developing a ‘local innovation culture’ approach to address the underlying capacity issues that are hampering the improvement of e-government and e-services.
Like! aims to significantly enhance the capacity of the public sector to facilitate and deliver innovation, resulting in the development of a wide range of services using innovative solutions to deliver better public services.
Like! is a €4.2M Interreg Vb project that I set up in 2016 to stimulate innovation in the public sector, and to deliver new solutions that improved public services.
Cities are working hard to become more customer-driven, and to change how they deliver services to respond better to their customers’ demands. This guide is an introduction to creating a customer contact centre, part of a broader shift in channel and service delivery strategies.